Delivery Details

·          Delivery will be charged at £3.99 for orders to the value of £39.99 or less (applicable to orders delivered to Great Britain and Northern Ireland).Delivery to Republic of Ireland will be charged at £4.99 (an additional surcharge may be applicable to orders to the Republic of Ireland depending on weight, in which case you will be notified of the amount before the delivery is processed.)

·          All orders to the value of £40.00 or greater will receive free delivery (applicable to orders delivered to Great Britain and Northern Ireland).

·          The term 'normal working days' means Monday-Friday, excluding bank and legal holidays. McKeevers Chemists attempt to deliver all orders within 3 working days whenever possible. It is possible that an order may be delayed due to no cause to do with the company; we at McKeevers Chemists have the right to extend this delivery period for a maximum of ten days after an order was placed before cancellation or refund can occur.

·          Please allow extra delivery time for some areas of Scottish Highlands, Channel Islands and Republic of Ireland. Delivery is restricted to the UK and Republic of Ireland Only.

·          If the courier has tried to contact you with the product within the ten working days you will not be eligible for the refund.

·          If the item is out of stock, your order will be cancelled. We will contact you by email to either refund or amend your order, if this unlikely scenario occurs. You can monitor the progress of your order using the order tracking facility on your account page with McKeevers Chemists.

·          Although the timescale is three working days, if we cannot meet these due to no acts of our own,e.g.weather, strikes, or any other reason out of our control we are not liable.

 

Cancellation & Returns

·          The order you place can be cancelled up until the point you receive confirmation from us of dispatch.

·          McKeevers Chemists offer hassle-free 14 day returns.  

·          If you are not happy with your purchase from McKeevers Chemists please email customerservice@mckeeverschemists.com with notice of intent to return goods and quote your order number.

·          After receiving a reply, you should then post the goods to:

McKeevers Chemist            

Web Department

63-65 Thomas Street

Co Armagh

BT61 7QB

·          It is your responsibility as the customer for returning goods to McKeevers Chemists. If the returns are not prompt there will be a delay on the refund. You are also liable for costs unless the product is faulty or delivered in error.

·          If goods are returned and found to be opened, used, or damaged we at McKeevers Chemists are not obliged to carry out a refund.

·          If you do wish to, and successfully cancel an order, the amount will be transferred onto your credit/debit card within 7 to a maximum of 30 days.

·          There may be a delay in the refund, if you do not wait on our authorisation.

·          When returning goods, only post to the head office;

        Web Returns, McKeevers Chemists, 63-65 Thomas Street, Co Armagh, BT61 7QB.

        Goods cannot be returned to any McKeevers Chemists Branch. Goods returned by any other method outside of the Returns Procedure will not be accepted.

·          If you receive goods which you did not order, or recieve the correct order but it is damaged, we, at McKeevers Chemists, will offer replacement or a refund.

 

Guarantees

·          All products on our online store which are covered by fault/manufacturer are covered, unless stated differently, for one year.

·          Damaged or misused items are not covered under this guarantee. As the customer you can have the item returned to you, or McKeevers Chemists can dispose of the item for you. If we do not hear back from you within ten working days of receiving the item, we will assume you want us to dispose of the particular item.

 

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